Common
questions

Order before 14:00 and we deliver the next working day throughout Sweden from our warehouse in Borlänge. Items in stock have a lead time of 1–2 working days. Items available to order and special products are delivered as stated in the quotation.

Delivery cost is charged according to the current price list and is based on weight, volume and delivery location. You will see the delivery price in the order confirmation before completing your order. Regular customers can often arrange a delivery agreement — contact us for a quotation.

IBECO Express is our service for you who need materials the same day. Order by phone or directly on our IBECO Express page and we will arrange fast delivery to your work site.

We have no general minimum order quantity on stocked items. For items available to order and special products, minimum quantities may apply, this will be stated in the quotation.

Yes — business customers can apply for a customer account via our registration form. Once your credit check is complete, you get access to net prices, order history and 30 days' payment terms.Apply for a customer account

IBECO primarily sells to companies working on water and wastewater, plumbing and groundworks contracts. For private individuals, we refer you to our dealers. Contact us and we will help you find the nearest one.

Add products to the quote basket using the "Offert" button in the header and submit your request. You can also call 010-206 91 00 or email order@ibeco.se directly with your request.

Stocked standard items can be returned within 14 days of the delivery date, provided the item is unused, the original packaging is intact and the return has been approved by us before it is sent. A return deduction of 30% applies to items in as-new condition and 70% if the item requires rework. Custom-made products are not normally credited. See our returns policy for full terms.Returns and complaints

Note the damage on the consignment note and contact us within 3 working days with photos of the damage and packaging. Hidden defects must be reported within 7 working days of discovery. Where a claim is justified, we cover the carriage.Returns and claims

Data sheets are available on each product page, and combined catalogues can be downloaded from Catalogue & Documents. EPDs can be found on the relevant product page — or contact us and we'll provide the current EPD.

Yes, our specialists can help you with sizing, material selection, certifications and installation queries. Call 010-206 91 00 or send your question via the contact form and we'll get back to you the same working day.